Terms & Conditions

My Store Trend Hub

Last updated: 1st August 2026

These Terms & Conditions (“Terms”) apply to purchases made from My Store Trend Hub Ltd (“My Store Trend Hub”, “we”, “us”, “our”) through mystoretrendhub.com. By placing an order, you agree to these Terms.

1) Products & availability

We sell physical products only. Product descriptions, images, and specifications are provided for general information. We may update product information and availability at any time.

2) Pricing & currency

All prices are shown in USD unless stated otherwise. Prices may change at any time, but changes won’t affect orders already confirmed.

3) Orders & payment

An order is confirmed once payment is successfully processed and you receive an order confirmation. We may cancel or refuse an order (for example, due to suspected fraud, stock issues, or address problems). If we cancel after payment, you’ll be refunded.

4) Shipping & delivery

We ship within the United States and internationally. Shipping costs and delivery estimates are shown at checkout. Orders typically dispatch within 1–3 business days, and tracking is provided when available.

We use third‑party fulfillment (Zendrop) to ship some or all orders. Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

5) Customs, duties & taxes (international)

International orders may be subject to customs duties, import taxes, and fees. These charges are the customer’s responsibility and are not included in our prices unless explicitly stated at checkout.

6) Returns & refunds

United States (Domestic): Returns are accepted within 7 days of delivery.
International: Returns are accepted within 14 days of delivery.

To be eligible, items must be unused, in original packaging, and in resalable condition.

Return shipping: Customers pay return shipping unless the item is defective/damaged or incorrect.

Refund timing: Refunds are processed within 3–5 business days after we receive and inspect the returned item. Banks/payment providers may take 5–10 business days to post the refund.

No restocking fee.

7) Damaged, defective, or incorrect items

If your item arrives damaged/defective or you received the wrong item, contact us within 48 hours of delivery at info@mystoretrendhub.com with your order number and clear photos. We’ll work with you to resolve it (replacement or refund, as appropriate).

8) Cancellations & address changes

If you need to cancel or change your shipping address, contact us as soon as possible at info@mystoretrendhub.com. If the order has already been processed or shipped, we may not be able to cancel or change it.

9) Chargebacks & disputes

If you have an issue with your order, please contact us first so we can help. Unresolved chargebacks may result in restrictions on future purchases.

10) Limitation of liability

To the maximum extent permitted by law, My Store Trend Hub is not liable for indirect, incidental, or consequential damages. Our total liability for any claim related to an order will not exceed the amount paid for that order.

11) Governing law

These Terms are governed by the laws applicable to Hong Kong, without regard to conflict of law principles.

12) Contact

Email: info@mystoretrendhub.com
Business: My Store Trend Hub Ltd